On your Business Development Dashboard on Juristat, you'll see your current clients classified into three different categories. Below, we explain what each of these categories means.
The dataset for these categories only includes published utility applications.
Grow clients are those where your firm is performing well, and there is room to increase the number of applications prosecuted for that client. To determine this, Juristat looks at your firm's allowance rate, normalized allowance rate, and average office actions compared to other outside counsel for each client, as well as the percentage of the client's pending application portfolio currently handled by your firm.
Clients in this category meet the following criteria:
Your firm's allowance rate is the highest among all firms identified for the assignee (if fewer than four firms are being compared) or the highest two (if more than four firms are being compared) AND
Your firm's average office actions is the lowest among all firms identified for the assignee (if fewer than five firms) or lowest two (if more than five firms), AND
Your firm handles < 90% of the client's pending applications.
At-Risk clients are those whom your firm's performance metrics rank at the bottom of the other outside counsel your client currently uses and/or your firm's share of filed applications has decreased over time. These are clients that are at risk of sending new work to a different firm.
Clients in this category meet the following criteria:
There are at least three firms being compared; AND
Your firm's allowance rate is the lowest among all firms identified for the assignee; AND
Your firm's average office actions is in the bottom two among all firms identified for the assignee.
Maintain clients are those that your firm works with that do not fall into the Grow or At-Risk categories or your firm is already handling more than 90% of that client's pending application portfolio.